CHALLENGE & OPPORTUNITY

A Fortune 200 telecom was standing up a new business line in the cellular 5G sector and requested assistance in designing its operating model for the cellular device lifecycle.  The company had previous expertise with satellite television and was seeking to become a 4^th national provider of cellular network devices & services.

SOLUTION HIGHLIGHTS

• Designed & documented target-state device lifecycle management processes, to include: Planning & Portfolio Management, Procure-To-Pay, Distribution, Customer Order-To-Cash, Device Provisioning & Activation, and Reverse Logistics & Triage
• Utilized industry benchmarking and cross-functional workshops to incorporate best practices
• Defined people, process, and technology requirements to build best-in-class cellular device business.
• Documented KPIs, process maps, and data flow diagrams for use in training and managing the new organization

KEY BENEFITS

• Enabled a new entrant to the 5G wireless industry to successfully operate and compete with top national providers
• Enabled ability to layer acquisition strategies and development of 5G network onto device lifecycle operating model