A Fortune 500 gas and electric utility launched a new business line to install Electric Vehicle (EV) charging station infrastructure across its operating territories. During an initial pilot program, the client built 100% custom installations utilizing turn-key design-build contractors. At the pilot’s conclusion the business sought to scale operations and decrease installation cycle-time. However, a lack of transparency in design-build processes paired with the nature of a 100% custom product offering resulted in the inability to scale and continued longevity for installation cycle-times.